Valentinesmith
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Joined: 06 Jul 2012
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 Posted: Sat Jul 07, 2012 7:28 am Post subject: Top 5 BPO companies? |
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1. Genpact: Spread across Asia, Europe and America, Genpact is a global BPO service provider. Its biggest presence is in India, with nearly 20,000 employees. Formerly known as GE Capital International Services, Genpact was set up by Pramod Bhasin in 1997 with 300 employees and presently has facilities in India, China, Europe and North America. It offers a wide range of services, from content management to Banking and Insurance.
2. WNS Global Services: Starting as a call center for British Airways in 1996 in Mumbai, WNS has grown through strategic acquisitions to become a leading BPO service provider in areas ranging from Healthcare and Finance to Research and Customer Service. Warburg Pincus is a majority shareholder in the company. The company issued ADRs (American Depository Shares), which commenced trading on the New York Stock exchange in July 2006. The company raised US$ 255 million through this route. The revenue for the quarter ended June 30, 2006, was US$ 53.0 million, up 3.6% from $51.2 million, in the same period in the previous year.
3. Wipro BPO: The Company is well known as a leader in CRM and back office transaction processing BPO. Some strategic reorganization was resorted to in 2005 and it moved from being a totally voice-based service provider to a mix of both voice and non-voice-driven business. Its services include Mortgage Processing, to HR Processing and Data Management.
4. HCL BPO: Starting operations in 2001, HCL BPO services has become one of HCL’s most important business units. Serving over 450 clients worldwide, 15% of which are Fortune 500 companies, HCL BPO covers Insurance, Financial Services and Retail. It operates from eight units across India, UK and Malaysia and even offers services in languages other than English.
5. ICICI OneSource: Promoted by the ICICI group, ICICI One- Source stands up to its name and provides BPO services covering almost all industry verticals like financial services, retail, media etc. The contact center services accounts for over 70% of its current business. It has 12 delivery centers based across India, North Ireland and the US.
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